Master Kase FAQ

Q: When will the delivery of Master Kase begin?

A: Deliveries will start on August 15th, 2023.


Q: Can I expect my order to arrive earlier than the delivery date?

A: While our target is to start deliveries on August 15th, we'll do our best to ship out orders as soon as possible. However, please note that the delivery date is subject to production and logistics timelines.


Q: Will I be notified when my order is shipped?

A: Absolutely! Once your order is dispatched, we'll send you a shipping confirmation email with tracking details so you can stay updated on the status of your delivery.


Q: What if I need to change my shipping address?

A: If you need to update your shipping address, please reach out to our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.


Q: Can I track my package during transit?

A: Yes, you'll receive a tracking number along with your shipping confirmation email. You can use this tracking number to monitor the progress of your package as it makes its way to you.


Q: What if there are delays in the delivery process?

A: While we strive to meet the specified delivery date, unforeseen circumstances or logistical challenges may cause slight delays. In such cases, we'll keep you informed about any changes and provide updates on the estimated delivery timeframe.


Q: How does the payment process work for pre-orders?

A: During the pre-order process, customers' card information is securely stored, and payment is not immediately deducted. The card will be charged when the order is ready to be shipped.


Q: When will my payment be deducted?

A: Your payment will be automatically charged when your pre-order is ready to be shipped. This ensures that you are only charged when the product is available and on its way to you.


Q: Can I cancel or amend my pre-order?

A: Absolutely! You can easily cancel or make changes to your pre-order. Please reach out to our customer support team, and they will assist you with any modifications you need.


Q: Will I be notified about any changes to my pre-order?

A: Yes, we will keep you informed about any updates or changes regarding your pre-order. You will receive email notifications to ensure you stay up to date with the status of your order.


Q: Can I trust the payment process and your services?

A: We prioritize building trust with our customers. The payment process is secure, and we ensure transparent communication. Our goal is to provide a reliable pre-order experience, and we're here to assist you every step of the way.