We ship Kiwee collections directly from two of our warehouses in HONG KONG & SHEN ZHEN (both in eastern Asia) and ship to major cities in Europe, Asia, North America and Oceania. We are looking for the right opportunity to establish other warehouses in the EU and America, to provide faster shipment and better service. We will update the status once we make a move.

For the moment, we are not able to deliver our collections to the many countries still. If you cannot place an order, it means you might live in a country and a region that is beyond our delivery. In this case, please write to us here. We will try to figure out if we could manage to deliver (also to meet your local customs regulations). Expect extra shipping costs.

We offer free shipment on all orders over $69.

On orders below $69, we charge $20 per product, to cover our shipment cost.
We offer express shipping for all orders.

Normally, 3 major trustworthy express companies would be applied for delivery in priority: UPS, FedEx and DHL. Which one of those is applied depends heavily on where you live.

Since the express cost varies dramatically year by year, we keep the right to adjust our shipment policy yearly.

A standard order takes 3-5 business days for preparation and packup. You should usually get your parcel within 2-4 weeks (depending on where you live) after you receive your order confirmation email.

Please note that if you haven’t received your parcel in 4 weeks after you have received your delivery confirmation letter with tracking number, please always check the order delivery status on our site or on express company’s site, to see if it is paused by your local custom office. Otherwise, you are always welcome to write to us to check its delivery status here.

The product you pay for here, does NOT include any customs duty.

In some countries, if your purchase is below certain amount, your duty is waived off. Like in US, there is de minimis rule. While in some other countries, no matter how little you purchase abroad, your local customs always need you to pay for the duty. You will be notified by your customs office, once the parcel has landed.

So, it depends on where you live and how much you buy. In some cases, yes.

We almost exclusively use major express carriers, like DHL, FedEx, UPS.

After you receive your order confirmation email, you will receive another delivery confirmation email within a few days. You can check if your order is delivered on your personal page on this site or you can track on the carrier’s official website by inputting your tracking number.

If any product you ordered is in short supply or out of stock (say, you order 2 pieces and only one piece is available), we will pause this order first, then let you know by email that this product is in short supply and when it will be in stock again. We will also ask if you would like to replace with an alternative product instead or cancel the order.

We will update you via email if you order multiple products and several are out of stock. We cannot split the order and cannot deliver it in separate shipments.

You can choose from the following 3 options:
- Cancel the order and receive a refund.
- Cancel the order and place a new order, selecting a different product.
- Keep the order and ship the complete order at the next available delivery date.

Don’t worry, please write to us here and let us know your order number, carrier, and tracking number. We will coordinate with the carrier then get back to you with a solution as soon as possible. In the worst case, we will have a new parcel delivered to you.

If the packaging is damaged when you receive it, please open it in front of the carrier to check for damage. If so, please claim “delivery damage” to the company directly. In rare circumstances, the package may be in good condition, but the product is still damaged.

In both cases, please write to us here and let us know your order number, carrier, and tracking number. We will find out the reason for it and get back to you with a solution.